Refund and Returns Policy

Last updated: 16 October 2026

At GadgetZyro we want you to be happy with every purchase. This policy explains how returns, replacements, refunds and warranty claims work.

Official guarantee and warranty

Products sold by GadgetZyro come with the official guarantee/warranty. The warranty period and terms depend on the product and brand, and are covered by the warranty card or brand terms supplied with the product. If you need help with a warranty claim, contact us and we will guide you.

Return and replacement window

Please inspect your order when it is delivered. You may request a return or replacement within 7 days of delivery if:

• the product is damaged, defective or not working on arrival,
• you received a different product from what you ordered,
• parts or accessories listed with the product are missing.

Conditions

• The product must be unused, in its original packaging, with all accessories, manuals and the invoice.
• For change-of-mind returns, the product must be unopened and in a resalable condition. The return delivery cost is paid by the customer.
• Products damaged by misuse, water, drops, unauthorised repair or tampering are not eligible.
• For hygiene reasons, opened earphones, earbuds and headphones can be returned only if they are faulty.

How to request a return

Contact us within 7 days of delivery with your order number, a short description of the problem and clear photos or a video if the item is damaged. Phone/WhatsApp: +880 1716-073466, Email: support@gadgetzyro.com, Address: Mirpur 12, Dhaka, Bangladesh. We will confirm the next steps by phone, WhatsApp or email.

Refunds

• Once we receive and inspect the returned product, we will confirm whether the refund or replacement is approved.
• Approved refunds are sent within 7 to 10 working days, to the original online payment method, or to a bKash, Nagad, Rocket or bank account you give us for cash-on-delivery orders.
• Delivery charges are refunded only when the return is due to our error or a defective or wrong product.

Cancellations

You can cancel an order before it is dispatched by contacting us as soon as possible. If the order has already been dispatched, the return process above applies.

Contact us

Phone/WhatsApp: +880 1716-073466, Email: support@gadgetzyro.com, Address: Mirpur 12, Dhaka, Bangladesh.